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Shipping & Returns

Shipping & Returns

 

Delivery, shipping and collections

The customer is responsible for all freight costs unless otherwise stated.

Despatch is normally by courier or reputable carrier.

Surestyle takes every precaution in packing and despatching your order but accepts no responsibility for goods damaged in transit.

The customer has the option of arranging for collection of the ordered goods with alternative freighting services or collection in person from the showroom.

Damaged goods

We will gladly replace or exchange any faulty or sub-standard merchandise, Surestyle Group will arrange a replacement or a refund, and for the incorrect/damaged goods to be returned to Surestyle Group.

If a suitable replacement or exchange item is not available within a reasonable time we will refund the full purchase price.

Returned goods

The customer must notify Surestyle in writing within 5 days of receipt of an order of the intention to return goods.

Goods returned without written notification will not be accepted and must be paid for in full by the customer.

Please take care in placing your order as your return may be refused without prior approval and a 20% re-stocking fee will be applied on all returns supplied as ordered.

No credit will be allowed on freight and handling charges.

Products and prices

Surestyle reserves the right to change, improve or delete any products without prior notification. Price changes are kept to a minimum however may be applied without prior notification.

Any discrepancies between prices on orders and supply prices will be notified by Surestyle prior to shipment.

All prices shown on the website are priced in New Zealand dollars (NZ$) and exclude GST (15% sales tax).

Special Requirements

If you cannot find the product that you require on our website or in our catalogue please call us and we will endeavour to help you.

Your satisfaction is important to us.